Best Western Plus Gallup Inn & Suites

The front desk person was friendly. The hotel seemed very clean in the lobby. The room was clean, beds were very confortable. I do wish there were pillows that would be not so thick as it does put the neck at a slant. I go around this all the time by bringing my pillow from home. But would be nice to have the thick ones and then two that are not so thick. Lay on the bed and you can understand what I mean. But the pillows were clean, the bedding also. The bathroom was clean and tidy.

Oh my goodness! ... the Queen bed was INCREDIBLE. I was going to strip the sheets just on the end so I could determine the brand/maker. I was in such a hurry to get to a meeting, I forgot. Would someone tell me the brand? Such a great night of sleep because of the mattress and the pillows were great, as well.

The breakfast was excellent. Fresh scrambled eggs, sausage, delicious French toast, variety of country potatoes and many other offerings. The bed was very comfortable. Room was clean.

Customer service excellent. A power cut occurred on Saturday which was out of the hotels control. They went above and beyond to assist. Provided us with fans for the room and battery lighting. Oh and breakfast was really good with lots of choice.

Staff were VERY friendly and helpful. Very clean hotel with modern updates. Walk across the street to El Rancho Hotel and their restaurant and bar for the best food in Gallup.